Customer Service

Been there.  Done that.

So why was it today that I was shocked, almost beyond words, when the following happened?

Sunny and I went to BR for sundaes (it's Tuesday, dontcha know?) today and as we're walking out, starting to stuff our faces with chocolate, ice cream, peanut butter and whipped cream... I find that my ice cream is not the vanilla Oreo ice cream that I was expecting, but a horrid jamoca Oreo flavor.  We went back in and I explained very politely to the girl (same girl who had served us) behind the counter that I had not realized the flavor of the ice cream would be coffee and I don't like coffee.  Could I please have the normal Oreo flavor, please and thank you??  She makes up a new sundae neat and tidy and proceeds to set it on the counter.  Then she looks at me and says, "That'll be $5.71"

I'm sure the look on my face was priceless. 

"No."

After this reaction (from both Sunny and I), the poor girl looks like a deer caught in the headlights of a sadistic hunter.  She explains to me (still looking like a barn owl) that the contents of the sundae are listed on the board behind her.

Unfortunately for her, the only place it's listed is on the poster behind her head, in a font that a sharpshooter couldn't read from the counter and in a space about the size of a business card.  Sunny points this out to her.

She then looks to her coworker for help in dealing with the disturbed customers and proceeds to tell him that I'm refusing to pay for the sundae.

He then proceeds to look at her in a very "OMG WTF you NOOB" and tells her that of course we don't have to pay.

DUH.

Anyways... that was the amusement of the day.

As Sunny would say, "Ready GO!"